Key points in this article
Why it is worth borrowing
We prefer to visit the site first and talk about the plan later. People factor into every decision, and a solution that ignores daily use will not hold up. Small samples come before any broad rollout.
Translating it to Yantai
Before promoting something similar locally, check whether a long term maintenance arrangement exists, whether feedback and review are built in, and whether the experience has been written into a reusable rule.
In the end the value of improving service experience is decided by the user's real experience. Smooth handling, real safety, and a person to call are the hardest measures we know. Dongshang New Energy would rather build something that stays useful than something that only looks good.
A recent public report on improving service experience caught our attention not because of its scale, but because it turned a policy idea into something people can actually use. The lesson behind it is modest and easy to copy.