Key points in this article
What peak valley means
Electricity cost varies by time, so charging off peak is cheaper. The dispute arises when users do not see the schedule that decided their bill. Post the time bands and rates where users actually look. A visible schedule turns a surprise charge into an expected one.
Handle disagreements
When a dispute appears, refer to the posted rule and the user's own record. Objectivity settles most arguments faster than explanation alone. Shift flexible charging to off peak windows to save, and keep records so any question is answered by data, not memory.
Field stance
Dongshang New Energy resolves peak valley questions by the same posted table everywhere, so the answer never depends on who you ask. Post the time bands where users actually look and a surprise charge becomes an expected one. Objectivity, not explanation, settles most peak valley arguments as fast as possible. Show the table in the same place as the price, and the dispute loses its footing before it starts.